joye9's Privacy Policy

Introduction and Scope

joye9 places the highest importance on the personal privacy of all its users. This Privacy Policy provides detailed information about the nature, purpose, and protection of information you provide — or that is automatically collected — when using the joye9 website.

This policy applies to registered members, guest users, and anyone browsing the joye9 platform in any way. By creating an account on joye9 or continuing to use the site, you are considered to have accepted the terms of this policy. For detailed rules on using this platform, please read our Terms and Conditions.

In this policy, "we", "our", or "joye9" refers to the organisation operating this platform. "You" or "user" refers to any person accessing this site.

Types of Information Collected

joye9 collects the following types of information:

2.1 Identity Information

During account registration, your name, date of birth, mobile number, and email address are collected. This information is used to verify your identity and keep your account secure.

2.2 Financial Transaction Information

During deposits and withdrawals, your mobile banking account number (bKash, Nagad, Rocket) and transaction records are stored. This information is used solely for payment processing and fraud prevention.

2.3 Technical Information

The following information may be collected automatically while you use the site:

• IP address and device type
• Browser name and version
• Time of access and total session duration
• Navigation path between pages
• Cookie and session data (details in Section 7)

2.4 Communication Information

If you contact support via live chat or email, a record of that conversation may be stored — for the purpose of improving service and resolving complaints.

How Information Is Collected

joye9 collects information in three main ways:

3.1 Information Provided Directly

Information you provide directly when filling in a registration form, updating your profile, or contacting support falls under this category.

3.2 Automatic Collection

Technical information is collected automatically while browsing the site, through cookies, log files, and tracking technologies.

3.3 Through Third Parties

Certain relevant information may be collected from payment gateways and identity verification services — but only through lawful means and to the extent necessary.

Purpose of Using Information

Collected information is used for the following purposes:

• Creating accounts and verifying identity
• Processing deposit and withdrawal transactions
• Detecting and preventing fraud, money laundering, and other illegal activity
• Providing customer support and resolving complaints
• Managing bonuses, promotions, and VIP benefits
• Analysing site performance for improvement
• Diagnosing and resolving technical issues
• Sending relevant promotional messages with your consent

joye9 never sells your information to any marketing or advertising third party. Use of information is always limited to the specific purposes listed above.

Information Storage and Security

joye9 uses SSL (Secure Socket Layer) technology to encrypt all data transfers. The following measures are taken to secure our servers:

• Use of industry-standard encryption protocols
• Regular security audits and vulnerability testing
• Access control — only authorised staff can access specific data
• Active firewall and intrusion detection systems
• Automatic alerts for suspicious activity

Your information is retained for as long as your account remains active or as long as required to meet legal obligations. Even after a request to close an account, certain information may need to be retained for a defined legal period.

While we make every effort to ensure maximum security, no guarantee can be given that data transmission over the internet is completely secure. However, joye9 commits to taking prompt action in the event of any security breach.

Sharing Information with Third Parties

joye9 may share information with third parties in the following specific circumstances and to a limited extent:

6.1 Payment Processors

Necessary transaction information is shared with mobile banking services such as bKash, Nagad, and Rocket to complete deposits and withdrawals. This information is used solely for payment processing.

6.2 Game Software Providers

Minimal technical information may be shared with game providers such as Evolution, Pragmatic Play Live, JILI, and PG Soft to ensure games run properly. This information is for game performance and fair play assurance.

6.3 Legal Obligations

Required information may be provided to meet court orders, lawful requests from investigative authorities, or applicable legal requirements. In such cases, joye9 will provide only the specific information requested.

6.4 Business Restructuring

If there is any change to joye9's business structure (merger or acquisition), user information may be transferred — however, the terms of this Privacy Policy will remain in force.

Cookie Policy

Cookies are small text files stored in your browser. joye9 uses cookies for the following reasons:

7.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security during deposits, and keeping the site's core functions running. Disabling them will prevent you from using the site.

7.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and information from previous sessions.

7.3 Analytics Cookies

Analytics cookies are used to collect site usage statistics — which help us improve our service. These cookies do not identify you personally.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some important site features to stop working.

User Rights

As a user of the joye9 platform, you have the following rights:

8.1 Right to Know

You can request to know what information joye9 holds about you. If you contact us by email, the information will be provided within a set timeframe.

8.2 Right to Correction

If any information stored in your profile is incorrect or incomplete, you can request that it be corrected.

8.3 Right to Request Deletion

You have the right to request deletion of your personal information in certain circumstances. However, some information may need to be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time. To do so, contact the support team or use the unsubscribe link in the email.

To learn more about responsible gaming and the tools available to keep yourself protected, visit our Responsible Gaming page.

Protection of Minors

joye9 strictly follows a 21+ age policy. This platform is operated for adults aged 21 and above only. Age is verified at registration, and if anyone under age attempts to register, the account will be closed.

We do not knowingly collect information from anyone under the age of 21. If anyone wishes to report such a matter, please contact the support team — we will take the necessary action promptly.

Policy Changes

joye9 reserves the right to revise this Privacy Policy as needed. If any significant changes are made, a notice will be displayed on the site and registered users will be informed by email.

If you continue to use the site after a change, you are considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

If you have questions about any section of this policy, check our FAQ section — many questions are answered there.

Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us through the following:

• 24/7 Live Chat — from the chat button at the bottom-right of the site
• Email: [email protected]

Our support team assists in both Bengali and English and is available any time, day or night.